Policies

What is the return policy?

We DO NOT accept returns. ALL SALES ARE FINAL 

Can I exchange an item?

WE DO NOT accept exchanges. ALL SALES ARE FINAL

We will only consider a exchange for damages or defects, of if the incorrect product(s) we shipped to you.

All items must be in its original packaging, un-worn with all tags attached and labels attached. 

To exchange an item due to damages/defects or incorrect item(s) being shipped, contact us for authorization via email advising us of the issue within 7 days of receiving your package. 

*ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILTY OF INVENTORY, ANY ITEMS ELIGIBLE FOR EXCHANGE MAY ONLY BE EXCHANGED ONCE.*

I never received my item(s), who should I contact?

We are not responsible for lost or stolen packages. Items that have delivery conformation which are confirmed delivered, should contact the shipping carrier for information.

If your item(s) we stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation.

Do we ship internationally?

Yes, international shipping may be subjected to import taxes, duties and/or customs fees. These fees are levied once your package reaches your destination, and which is the responsibility of the recipient.

How do I contact customer service?

Please contact us via email at pureheartedllc23@gmail.com or by phone at 502-615-0999 Mon-Fri 8am-5pm 

Do we ship to Post Office boxes?

Yes, shipping is available to P.O. Boxes.